Shipping policy

Thank you for choosing ballitogasandbraai.co.za for your braai, grill, gas fireplace, wood fireplace, gas firepit, and wood firepit needs. We are committed to providing you with a seamless shopping experience, including reliable and efficient shipping services.

Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • Please note that orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods

We offer several shipping methods to accommodate your preferences and delivery time requirements:

  • Standard Shipping: Estimated delivery within 5-15 business days.

Shipping Rates

Shipping rates are calculated based on the weight of your order and the selected shipping method. You can view the shipping costs during the checkout process before completing your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the status and location of your package using the provided tracking information.

Shipping Restrictions

Please note that certain products may have shipping restrictions based on your location. It is your responsibility to be aware of any restrictions that may apply to your order.

Lost or Delayed Shipments

While we strive to ensure timely deliveries, unforeseen circumstances such as weather conditions or carrier issues may cause delays. If your shipment is significantly delayed or lost, please contact our customer service team at werner@ballitogasandbraai.co.za for assistance.

Address Accuracy

Please ensure that your shipping address is accurate and complete to avoid delivery issues. We are not responsible for packages delivered to incorrect addresses provided by the customer.

International Shipping

For international orders, customs duties and taxes may apply upon arrival in the destination country. These charges are the responsibility of the customer.

Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at 

Phone number: (+27) 61 534 8476

Email: werner@ballitogasandbraai.co.za

Physical address: 14 Garlicke Drive, Ballito, South Africa